When you use our product, you trust us with your data. It is our responsibility to be clear about what we collect and how we use it to make our services work better for you.
Here are the three main types of data that we collect:
When you use our services - for example, conduct an evaluation for a client - we collect data to continuously improve our algorithms so that our services are personalized, relevant and useful for you, your clients, and your organization. This can include:
If you are signed into your account, we store and protect all information relating to your organization. This can include:
When you create an account to conduct an evaluation or view an evaluation, we keep the basic information that you give us until you request us to permanently delete it. This can include your:
We collect your data to help provide and maintain services that you have subscribed for. Those services may include, but are not limited to evaluations answers, quality of life, recommendations, caregiver burden, data analysis, benchmarking, and insights. We reserve the right to use your data, anonymized and compliant with data regulations. At any point that you terminate and cancel your subscription services, we are obliged and responsible to erase all your data.
You maintain ownership of your customer and account information. The client and family, who is a legal representative of the client, owns their client's information. You have the right at any time to request a copy of all your data and to delete and destroy all your information.
You control all your data, customer information, client information and account information. With our product, you can:
At any time, you have the right to send us a request to permanently delete all your data from our servers.
Only you and any other individuals that are either an employee, care professional, client or family member of that client that you have granted permission to can access a client's or group of clients information via the platform. We have enabled within your account complete control over permission rights, invitations, and the ability to revoke access. No employee has the ability to view any of your data un-anonymized.
Your security comes first in everything we do
If your data is not secure, it is not private. That is why we make sure that our services like Public Evaluations, Quality of Life Evaluations and InsightAI are HIPAA, DPA and EU-GDPR compliant.
All your data is encrypted and anonymized to bring a higher level of security and privacy to our services. When you do things conduct an evaluation, share a report, post updates on moods, photos or comments, the data that you create moves securely between your device, our services and our cloud servers. We protect this data with multiple layers of security, including leading encryption technology like HTTPS and Transport Layer Security.
Our cloud infrastructure protects your data 24/7.
Through our cloud service provider, AWS, your data is continuously monitored, protected and made available whenever you need it.
We also continuously monitor our services and underlying infrastructure to protect your data from threats, including spam, malware, viruses and other forms of malicious code.
SeniorGrowth is fully compliant and has taken additional measures to exceed HIPAA's security and privacy regulations. Security and privacy are fundamental to our business philosophy and to the design of our software, mobile applications and services.
We use the most sophisticated technology to enforce compliance and we follow strict organizational procedures to make sure that all our systems and workforce surpass compliance expectations.